Remote Care Registration

MED-EL's Remote Care allows you to support your cochlear implant patients at any time that's convenient for you.

Getting started with Remote Care:

Complete the form below and click "Begin Remote Care Registration" to begin the Remote Care enrollment process for your center.
A packet of documents will be delivered via DocuSign to the email address designated below.
Have the appropriate person(s) at your center review and sign the HIPAA Addendum and License Agreement.
Complete and submit the Remote Care Authorization Form for your center.
Upon receipt of completed and signed documents, MED-EL will enable Remote Care for authorized clinicians at your center.

We kindly ask that you submit only one (1) Remote Care Registration per center. Please coordinate with your team to avoid duplicate registration requests.

Center Information

Center name

State

City

Contact Information

My name

Email for enrollment documents

My email

MED-EL Representative

Remote Care Requirements

In addition to center enrollment in Remote Care, each individual audiologist planning to participate in Remote Care must have a valid myMED-EL account for access to Remote Care features.

All audiologists who will participate in Remote Care have a valid myMED-EL account.

Any audiologists without a myMED-EL account will register right away at https://my.medel.com.

Remote Care is only supported within MAESTRO 10 Cochlear Implant Fitting Software (or later versions).

My center is currently using MAESTRO 10 (or later).

My center has not yet installed MAESTRO 10 (or later). Please contact MED-EL’s Audiology Technical Support Services team at 888-633-3524 for software support.

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The content on this website is for general informational purposes only and should not be taken as medical advice. Please contact your doctor or hearing specialist to learn what type of hearing solution is suitable for your specific needs. All products, features and indications are approved and available in the US but may not be in other countries. Please contact your local MED-EL office for information.