RONDO Swap Registration 


Where is your RONDO 2?

Tell us where your unopened/sealed RONDO 2 is currently located.





You have indicated that you will swap two unopened/sealed RONDO 2 Audio Processors for two next-generation RONDO Audio Processors.


MED-EL is excited to offer you the opportunity to experience the next-generation RONDO Audio Processor via the RONDO Swap program!

To remain eligible, do not open the following items from your patient kit:

- RONDO 2 Audio Processors
- FineTuner Remote Controls (if each of your patient kits includes two RONDO 2 Audio Processors, you may open the FineTuners.)


Pre-register for RONDO Swap now by completing the form below.


We expect the next-generation RONDO Audio Processor to be available in the US later this year. At that time, we will contact you by mail and email with further instructions for completing your swap. If your contact information changes, let MED-EL know right away so that you don’t miss out on important RONDO Swap information.





Note the following as you complete the form:

  • Packaging varies by patient kit. See images to the right to locate your unopened RONDO 2 serial number. 
  • If you are a guardian or parent of MED-EL cochlear implant recipient, provide the recipient’s information when completing the form below.
  • MED-EL cannot deliver to a P.O. box. 
  • A signature will be required for delivery.
  • If you need assistance completing the form, please call 888-633-3524 or contact your Customer Service Representative directly.


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I would like my User Manual in:

I understand that I am pre-registering for RONDO Swap and MED-EL will contact me upon product availability with further instructions.

You have indicated that your unopened/sealed RONDO 2s are with your audiologist.


Please contact your audiologist right away to make arrangements for registering your unopened RONDO 2s for RONDO Swap. The deadline for registration will be announced upon product availability, expected later this year.


You may contact your MED-EL Customer Service Representative with any questions by calling 888-633-3524 or emailing