SONNET Swap Registration


Where is your SONNET?

Tell us where your unopened/sealed SONNET is currently located.



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You have indicated that you will swap one unopened/sealed SONNET Audio Processor for one SONNET 2 Audio Processor.

Congratulations on your upgrade to a new SONNET 2 Audio Processor via the SONNET Swap program!  Please follow these instructions:

  1. Fill out the form below before May 31, 2020 and MED-EL will issue a Return Authorization for your unopened SONNET. 

  2.  Look for a shipment from MED-EL which will include the Return Authorization with pre-paid shipping materials and instructions for the return of your unopened/sealed SONNET Audio Processor.

  3.  Be sure to use the materials provided to ship your SONNET to MED-EL before June 30, 2020.  The red bubble envelope will expedite processing of your swap!

  4. MED-EL will not ship your new SONNET 2 until we receive your unopened/sealed SONNET!

  5. Upon receipt of the eligible SONNET, MED-EL will ship a SONNET 2 to the address you provide below.

  6. Contact your audiologist to arrange for programming of your SONNET 2 before first use. 





    Note the following as you complete the form:

    • If you are a guardian or parent of MED-EL cochlear implant recipient, provide the recipient’s information when completing the form below.
    • MED-EL cannot deliver to a P.O. box. 
    • A signature will be required for delivery.
    • If you need assistance completing the form, please call 888-633-3524 or contact your Customer Service Representative directly.


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    Which ear was implanted?

    I would like my SONNET 2 User Manual in:

    I understand that MED-EL will not ship my SONNET 2 until I return my unopened/sealed SONNET. If my unopened/sealed SONNET is not received by MED-EL by June 30, 2020, it is no longer eligible for SONNET Swap.

    You have indicated that your unopened/sealed SONNET is with your audiologist.


    Please contact your audiologist right away to make arrangements for registering your unopened SONNET for SONNET Swap.   Swaps will not be allowed after the registration deadline of May 31, 2020.


    You may contact your MED-EL Customer Service Representative with any questions by calling 888-633-3524 or emailing